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February 11, 2024Public Management ReviewOpen Access

Re-organizing the service-delivery machine in a “post-NPM” era: a shopping-basket approach?

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Authors

GBGermà BelMCMattia Casula

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Overview

Analysis reveals a hybridization of NPM and post-NPM principles in Italy and Spain, indicating a strategic reform path.

Key Points

  • Reformers are adopting a shopping-basket approach for service delivery, combining various elements of NPM and post-NPM.
  • A comparison of Italy and Spain highlights distinct reform trajectories in public service delivery practices.
  • The analysis of organizational structures indicates that service delivery is more versatile and tailored to local preferences and needs now than before. The study underscores the importance of understanding how mixed principles can enhance or hinder public service effectiveness.

Cite This Study

Bel et al. (2024) studied this question.

synapsesocial.com/papers/68e7997bb6db64358770a118https://doi.org/10.1080/14719037.2024.2315569
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