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August 13, 2026The Design JournalOpen Access

Beyond projects: A programmatic approach to service system transformation

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Implication

Explores a programmatic approach to enhance service system transformation, indicating practical implications for practitioners.

Key Points

  • The aim is to explore how a programmatic approach improves service design processes for system transformation.
  • Analyzed three service design programs in Norway and Sweden.
  • Identified core contributions of a programmatic approach.
  • Discussed practical considerations for implementing this approach.
  • Highlighted four contributions: open-ended inquiry, situated experimentation, adaptation through oscillation, and collective reflexive action.
  • Discussed challenges in adopting a programmatic approach in practice.

Cite This Study

A 2026 study studied this question.

synapsesocial.com/papers/6a7d76172b0e0cff3f63f28dhttps://doi.org/10.1080/14606925.2026.2703131
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Designing for Change : How service designers orchestrate business transformation at scale2025
  2. 2A framework for program wide curriculum transformation2024
  3. 3Rethinking 'Terms of Service' through programmatic time travel2024
  4. 4Service Design for Social Innovation: A New Path for the Development of Government Public Services Based on the TB4D Model2024 · 5 citations
  5. 5Transformational Practices; Aligning Governance and Design.2024