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User Experience Evaluation in Virtual Museum Tours: A Scoping Review (2014-2024)

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Scoping review identifies key user experience methods in virtual museum tours, suggesting gaps in cultural heritage accessibility.

Usability, engagement, and accessibility emerged as critical factors for user satisfaction in virtual museum tours.
This review consolidated insights from 20 studies, with standardized questionnaires and qualitative interviews as primary evaluation methods.
Four phases were followed: identification, screening, eligibility, and inclusion to assess the literature from 2014 to 2024.
Future research must address gaps in underrepresented regions and develop unified frameworks for better user inclusion.

Araújo et al. (2025) studied this question.

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View Full Paper

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Authors

Scoping review identifies key user experience methods in virtual museum tours, suggesting gaps in cultural heritage accessibility.

Usability, engagement, and accessibility emerged as critical factors for user satisfaction in virtual museum tours.
This review consolidated insights from 20 studies, with standardized questionnaires and qualitative interviews as primary evaluation methods.
Four phases were followed: identification, screening, eligibility, and inclusion to assess the literature from 2014 to 2024.
Future research must address gaps in underrepresented regions and develop unified frameworks for better user inclusion.

Araújo et al. (2025) studied this question.

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