The Influence of Perceived Severity and Self-Efficacy Towards Adaptive Behaviour on Digital Wallets in Vietnam: A Conceptual Study

This research explores the usage of digital wallets in Vietnam, focusing on the drivers of self-efficacy and perceived severity. The rapid development of e-commerce and digital payment systems has been pushing Vietnam toward a cashless economy from its earlier cash-dependent one. However, some key issues such as low user confidence and security threats like fraud and data theft still hinder further adoption of digital wallet. From these psychological perspectives, the study has been able to show how necessary the handling of risk perceptions, establishment of trust for the right adoption towards digital wallet. These findings offer practical valuable insight for researchers, governments and service providers on how to enhance access to digital financial services, build user confidence, and further drive Vietnam’s ongoing transition toward a robust digital economy.