This analysis explores how human-centered design improves transparency and fairness in clinical AI systems, highlighting patient concerns and streamlined interventions.
With the rise of AI in healthcare, comes a challenge to trust due to the "black box" problem and algorithmic bias. This paper argues that a human-centered design approach is essential for mitigating these issues by creating transparent and fair systems by exploring how explainable AI can make logic understandable to healthcare professionals while design interventions can ensure equitable outcomes. It also provides an analysis of patient's perspectives that reveals the key concerns about the loss of empathy, the non-negotiable need for physician oversight, and the imperative for data privacy.
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K. Shaw (2025) studied this question.
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