The increasing reliance on cloud-based Customer Relationship Management (CRM) platforms such as Salesforce has heightened the need for secure, resilient, and high-performing architectures. Traditional perimeter-based models are inadequate in addressing modern cybersecurity challenges, prompting the adoption of zero-trust frameworks and Software-Defined Wide Area Networking (SD-WAN) solutions. This study investigates the integration of zero-trust security principles with SD-WAN architectures to secure Salesforce environments while ensuring optimal performance. Experimental simulations and survey data revealed that layered zero-trust controls including multi-factor authentication, device compliance, and micro-segmentation significantly enhanced threat detection, reduced mean time to detect (MTTD) and mean time to respond (MTTR), and blocked unauthorized access attempts. SD-WAN deployment further improved network throughput, lowered latency, minimized jitter, and increased application availability. User experience outcomes demonstrated higher satisfaction levels, reduced login times, and smoother workflows in hybrid zero-trust + SD-WAN environments. Statistical validation confirmed the significance of these improvements across security, performance, and usability dimensions. The findings provide a practical blueprint for enterprises seeking to secure Salesforce CRM through adaptive, scalable, and user-friendly security architectures.
Powar et al. (Tue,) studied this question.