Implementing ISO-Based Educational Reform: ISO 21001:2018 Effectiveness in Enhancing State Islamic University Services

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ISO 21001:2018 implementation significantly enhances service quality and institutional accreditation in Indonesian State Islamic Universities.
Data from 25 purposively selected informants reveal that the standardisation of quality processes boosts stakeholder trust and improves academic quality assurance.
Qualitative case study utilized in-depth interviews, participant observation, and document analysis to assess the reforms.
The study highlights the relevance of aligning international standards with local educational and religious values for continuous improvement.

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Qualitative case study shows ISO 21001:2018 enhances educational services in State Islamic Universities, indicating stronger accreditation standards.

Alifana et al. (2025) studied this question.

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Qualitative case study shows ISO 21001:2018 enhances educational services in State Islamic Universities, indicating stronger accreditation standards.