Quantitative survey reveals that e-government enhances public trust and service quality, suggesting critical insights for digital governance.
This study analyzes the impact of e-government adoption on public trust and service quality within the Samarinda City Government. Using a quantitative survey of 180 e-government users and multiple linear regression analysis, the results show that e-government adoption positively and significantly affects public trust and service quality, with trust mediating the relationship between adoption and service improvement. The findings highlight that e-government success depends not only on technological readiness but also on building public trust through responsive and reliable services, providing both theoretical insights and practical recommendations for optimizing digital governance.
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Ghufron et al. (2025) studied this question.
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