A Review of the Functions and Roles of Call Coaching Counseling in the Field of Juvenile Probation

This study was conducted to examine the functions and roles of call coaching counseling in the field of juvenile probation. A single case of call coaching counseling conducted at the Suwon Probation Center was selected and analyzed in accordance with the procedures of a qualitative case study. Data were comprehensively collected from literature, interviews with juvenile probation officers, institutional documents, and public records, with particular attention given to the intervention structure based on repeated sessions and the roles of counselors. The analysis revealed that call coaching counseling operated primarily through the functions of emotional regulation, daily habit formation, and probation support, with counselors serving as multifunctional practitioners who facilitated emotional stability, self-control, and social adaptation among youth. In particular, counselors delivering call coaching counseling were highlighted as “psychosocial connectors” and “relationship restoration facilitators,” with an emphasis on their pivotal intervention role for high-risk youth. This study demonstrates the feasibility of implementing counseling-centered probation within the institutional framework and offers policy and academic implications for standardizing repetitive intervention structures and establishing professional competency criteria.