Observational analysis traced a smart hospital’s data-driven journey to healthcare excellence, suggesting key success factors and challenges.
Hospitals worldwide recognise the importance of data and digital transformation in healthcare. We traced a smart hospital’s data-driven journey to build an artificial intelligence and digital ecosystem (AIDE) to achieve healthcare excellence. We measured the impact of data and digital transformation on patient care and hospital operations, identifying key success factors, challenges, and opportunities. The use of data analytics and data science, robotic process automation, AI, cloud computing, Medical Internet of Things and robotics were stand-out areas for a hospital’s data-driven journey. In the future, the adoption of a robust AI governance framework, enterprise risk management system, AI assurance and AI literacy are critical for success. Hospitals must adopt a digital-ready, digital-first strategy to build a thriving healthcare system and innovate care for tomorrow.
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Chow et al. (2025) studied this question.
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