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October 17, 2025Open Access

“Accessibility People, You Go Work on That Thing of Yours over There”: Addressing Disability Inclusion in AI Product Organizations

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Authors

SMSanika MoharanaCBCynthia L. BennettEBErin Buehler

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Overview

Interviews with AI practitioners reveal gaps in accessibility practices for users with disabilities, suggesting improvements.

Key Points

  • Practitioners experienced significant friction addressing accessibility challenges in AI development, highlighting the need for better resources.
  • The study identified contradictions between accessibility and responsible AI guidelines, underscoring a complex relationship in practice.
  • Interview findings indicate that gaps in data about users with disabilities affect decision-making and product outcomes in AI.
  • Support for addressing the needs of disabled stakeholders often depended on leveraging informal volunteer and community groups within companies.

Cite This Study

Moharana et al. (2025) studied this question.

synapsesocial.com/papers/68f19f1ade32064e504ddb59https://doi.org/10.1609/aies.v8i2.36669
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