Effectiveness of the Administrative Services of the Sidoarjo Public Service System (Sipraja) in Handling Digital-Based Correspondence for Village Communities

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SIPRAJA improves administrative processes, enhancing access to community services and providing positive public service changes.
The qualitative analysis identified effective indicators such as timeliness, target accuracy, and real change in service delivery.
Despite the effectiveness observed, low digital literacy presents challenges in understanding and utilizing the SIPRAJA system.
Increased public awareness and digital education are crucial for optimizing the benefits of SIPRAJA among village communities.

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Qualitative analysis reveals SIPRAJA improves digital correspondence in village communities, indicating a need for better digital literacy.

Azzahra et al. (2025) studied this question.

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Qualitative analysis reveals SIPRAJA improves digital correspondence in village communities, indicating a need for better digital literacy.