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This is a Quantitative Study study.

October 18, 2025Open Access

The Impact of Knowledge Management Processes on Service Innovation: A study on Commercial Banks

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A significant positive association was found between knowledge sharing and both radical and incremental innovation.
Knowledge storage also shows a positive relationship with incremental and radical service innovations.
Knowledge acquisition demonstrated a positive but statistically insignificant relationship with service innovation.
Findings were derived from data collected via survey, with analysis conducted using multiple regression in SPSS.

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Exploratory analysis highlights the influence of knowledge sharing on service innovation in banks, suggesting strategic implications.

Adam Yagoub Abker (2025) studied this question.

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