Improving the Accessibility and Responsiveness of Domestic Abuse Services

Concerns that community-based domestic abuse (DA) services are not always accessible or responsive prompted two new interventions across five sites in England. The evaluation used service data, outcome measures, staff interviews, and surveys, and 98 interviews with survivors and children. A Social Return on Investment analysis was completed. Survivors described services as empowering: support was flexible and personalized. Positive change in outcomes was found. However, 30%–40% of referrals were declined with confusion regarding risk levels and catchment areas. Increased provision of DA services could improve accessibility, but services need to build their community profile and strengthen links with health services.