The impact of knowledge sharing on service capability and performance in international logistics companies

Purpose This study investigates the causal relationships among knowledge sharing, service capability and organizational performance within the framework of international logistics companies, highlighting the strategic importance of knowledge dynamics in supporting trade facilitation and policy compliance. Design/methodology/approach A theoretical framework was developed through a comprehensive review of literature on international logistics, trade-related service innovation and organizational knowledge practices. The model was empirically tested using structural equation modeling (SEM) based on survey responses from 416 employees across multinational logistics firms engaged in international trade operations. Findings The results reveal that knowledge sharing significantly enhances both service capability and organizational performance. Furthermore, service capability mediates the impact of knowledge sharing on performance, indicating its strategic role in adapting to international regulatory environments, meeting global customer expectations and complying with evolving trade policies. Originality/value This study contributes theoretically by clarifying how knowledge sharing enhances logistics firms' service capabilities (SCs), which in turn mediate organizational performance. Empirically, it extends prior knowledge management (KM) studies by using survey data from Chinese logistics firms, thereby addressing a gap in emerging-market contexts.