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October 20, 2025European Journal of logistics Purchasing and Supply Chain ManagementOpen Access

Assessment of AIrport Service Quality in Nigeria

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Authors

JUJames UgoEEEjem Agwu Ejem

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Overview

Assessment utilized SERVQUAL model to compare service quality perceptions of airlines and passengers at major airports.

Key Points

  • Airport service quality assessments revealed low satisfaction levels among both airlines and passengers, indicating significant gaps.
  • Nnamdi Azikiwe International Airport and Murtala Muhammed International Airport were specifically evaluated in the study.
  • Service quality was analyzed through a questionnaire provided to participants at both airports, focusing on expectations and perceptions.
  • Findings suggest that Murtala Muhammed International Airport provides better service quality than Nnamdi Azikiwe International Airport.

Cite This Study

Ugo et al. (2020) studied this question.

synapsesocial.com/papers/68f64fbb2509bc8625bfb2a6https://doi.org/10.37745/ejlpscm.2013/vol8n4118
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