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October 21, 2025Airlangga Journal of Innovation ManagementOpen Access

Analyzing The Impact of Quality Management on Housing Users' Perceptions Using Property SERVQUAL

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Authors

RMRediawan MiharjaFMFety Nurlia MuzayanahATAgustifa Zea Tazliqoh

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Overview

Quantitative analysis shows housing quality influences user satisfaction in developing countries, indicating quality management needs focus.

Key Points

  • Quality management significantly influences housing users' perceptions and subjective well-being.
  • Analysis demonstrated a strong relationship between housing characteristics and user satisfaction, measured using property SERVQUAL.
  • A quantitative approach with surveys was utilized, collecting data from 150 housing users to assess their satisfaction levels.
  • Findings will provide new insights for stakeholders in the housing sector to enhance quality management practices.

Cite This Study

Miharja et al. (2025) studied this question.

synapsesocial.com/papers/68f74e597f21f73e19e5b3dbhttps://doi.org/10.20473/ajim.v6i3.72727
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