Mapping Multisensory Journeys in Pediatric Oncology Care: Toward Emotionally Intelligent Healthcare Environments

<ns3:p>Background This study explores how sensory experiences within hospital environments influence the emotional responses of pediatric oncology patients, particularly those undergoing palliative chemotherapy. Pediatric journeys through healthcare spaces are not solely defined by clinical interactions but are shaped by continuous sensory exposure. This research aims to examine how visual, auditory, tactile, and olfactory inputs during hospital stays affect emotional regulation, stress, and readiness for treatment among children. Methods A qualitative, exploratory design was used, applying an interpretive approach to capture nuanced emotional experiences. Data collection involved semi-structured interviews with pediatric patients and caregivers, direct environmental observation, and sensory journey mapping. Emotional responses were coded and interpreted using thematic analysis, supported by the Pleasure-Arousal-Dominance (PAD) emotional framework to identify patterns of engagement and disengagement across different sensory touchpoints. Result Findings show that children exposed to coherent multisensory environments—those with soft lighting, comforting textures, and calming sounds—demonstrated reduced anxiety and enhanced emotional coping. In contrast, fragmented environments with clinical noises, sterile visuals, and abrupt transitions intensified emotional distress, confusion, and behavioral withdrawal. Key friction points were not associated with medical procedures alone but often emerged from sensory overload or absence of meaningful sensory stimuli during waiting or transitional phases. Conclusion Hospital environments in pediatric oncology settings significantly contribute to the emotional quality of care. Sensory design that integrates adaptable, trauma-informed, and child-centered features can reduce stress and foster emotional resilience. This study suggests the need for multisensory design frameworks that move beyond aesthetics to support children’s agency and well-being throughout their treatment journey.</ns3:p>