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This is a Cross-Sectional Study study.

October 31, 2025Open Access

Evaluating the Benefits of ISO/IEC 17025 Accreditation on Quality Performance and Customer Satisfaction: A Case Study of Eskom Laboratory

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Analysis reveals improved operational efficiency and customer satisfaction post-accreditation, indicating enhanced quality control and transparency.

Strong positive perceptions of accreditation benefits among 82 customer respondents from various sectors, with a mean satisfaction score of 4.55 out of 5.
Results highlighted accreditation's impact on operational efficiency (85% agreement), increased transparency (83%), and enhanced international recognition (87%).
The investigation utilized questionnaire data to assess customer perspectives on service delivery and technical competence following ISO/IEC 17025 accreditation.
Future gains depend on sustained investment in technology and customer engagement, supporting operational excellence and client trust.

Mashiyane et al. (2025) studied this question.

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Analysis reveals improved operational efficiency and customer satisfaction post-accreditation, indicating enhanced quality control and transparency.