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November 1, 2025Leges Privatae.

The Relationship Between Consumer Legal Literacy Level And Dispute Resolution Of Buy Now Pay Later Service

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Authors

LMLina MaulidianaUniversitas Bandar LampungRRRendy RenaldyUniversitas SaburaiEYErni YoesryCenderawasih University

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Implication

Observational analysis reveals low legal literacy hinders dispute resolution in Indonesia's BNPL services, indicating a need for regulatory reform.

Key Points

  • Effective dispute resolution is hindered by low levels of consumer legal literacy in Indonesia.
  • Findings suggest enhancing legal literacy can improve consumers' bargaining power.
  • A normative juridical approach was utilized to analyze relevant laws and regulations.
  • Regulatory reform and digital legal-literacy empowerment may promote fairer dispute-resolution systems.

Cite This Study

Maulidiana et al. (2025) studied this question.

synapsesocial.com/papers/69054ffa1a99e50463de697ahttps://doi.org/10.62872/pkz6np60
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Business Ethics and Legal Protection Roles in Corporate Governance: A Case Study on Consumer Dispute Resolution in the Financial and E-Commerce Sectors2025
  2. 2Buy Now and Pay Later and Its Latent Risks2025
  3. 3The Implications for Consumer Protection Against Online Loans in the Spotlight of Civil Law2025
  4. 4Regulating Buy Now Pay Later (BNPL) in Asean: a Comparative Analysis on Regulatory Challenges and Opportunities2024 · 4 citations
  5. 5Obligation to Pay Online Loans: Dissecting the Principles of Debt Legality in the Digital World2024