Analysis reveals better customer support and diagnostic techniques improve productivity in off-highway vehicles, indicating crucial advancements for sustainability.
Off-highway vehicles (OHVs) are vital for India’s construction, mining, agriculture, and infrastructure sectors. With growing demand for productivity and sustainability, the need for efficient customer support and precise diagnostic techniques has become paramount. This paper presents a comprehensive study of challenges faced in India, current and emerging diagnostic technologies, troubleshooting techniques, and strategies for effective customer support. Case studies, tables, and diagrams illustrate practical solutions.
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Mulla et al. (2025) studied this question.
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