This study investigates how the implementation of AtestMed, digital tool introduced by the Brazilian Social Security Institute (INSS) to streamline disability benefit requests, may have influenced the volume of judicial claims filed. Using monthly data from January 2022 to July 2024, we analyze the behavior of judicial filings in relation to the number of processed benefit requests, including both granted and denied cases. We apply time series decomposition techniques to detect changes in trends and seasonal patterns before and after the program's implementation. The findings point to a decline in the ratio of judicial claims per processed administrative decision following AtestMed, suggesting that digitalization and procedural simplification can contribute to reducing litigation in the social security system. The article discusses both the opportunities and challenges of implementing human-centered technological innovation in public administration, highlighting AtestMed as a tangible example of how Social Security can evolve in alignment with the values of the Fifth Industrial Revolution.
Alcoforado et al. (Fri,) studied this question.
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