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November 30, 2025Management Science

Redesigning VolunteerMatch’s Search Algorithm: Toward More Equitable Access to Volunteers

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Authors

VMVahideh ManshadiSRScott RodilitzDSDaniela Saban

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Implication

Analysis shows SmartSort increased weekly opportunities with connections by 8%, indicating improved equity in volunteer distribution.

Key Points

  • SmartSort improved access to volunteer opportunities, increasing weekly connections by 8% without lowering total connections.
  • The analysis uses a difference-in-differences methodology across Dallas–Fort Worth and Southern California, capturing the effects of SmartSort.
  • This algorithm integrates a trade-off between efficiency and equity for improved access to volunteer opportunities.
  • SmartSort shows potential for national impact, suggesting an additional 30,000 connections annually to underserved opportunities.

Cite This Study

Manshadi et al. (2025) studied this question.

synapsesocial.com/papers/692b94581d383f2b2a378f99https://doi.org/10.1287/mnsc.2023.03838
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