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November 30, 2025Transportation Research Interdisciplinary PerspectivesOpen Access

On the move: understanding passenger experience and journey integration in multimodal travel at Europe’s airports

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Authors

ATAniek ToetJKJasper van KuijkKBKlaas Boersma

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Overview

Qualitative methods reveal how infrastructure and wayfinding impact passenger experience in multimodal travel, suggesting holistic design improvements.

Key Points

  • Passenger experience in multimodal journeys differs markedly from traditional air-to-air travel, leading to unique challenges.
  • Findings from autoethnographic and interview methods highlight five key integration factors affecting passenger journeys.
  • Assessment across four European airports focused on the intersectionality of infrastructures and mobility services.
  • Multi-system coordination is essential for improving the overall travel experience, emphasizing collaboration among transport actors.

Cite This Study

Toet et al. (2025) studied this question.

synapsesocial.com/papers/692b9d831d383f2b2a379636https://doi.org/10.1016/j.trip.2025.101730
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