Analysis reveals energy strategies may help improve affordability for customers facing rising utility costs.
Energy affordability is THE topic at utility convenings and regulatory proceedings and, most importantly, with customers. Matt Nelson, former chair of the Massachusetts Department of Public Utilities, noted at a recent meeting with utility executives that “Customers are waking up, showing up and they are angry!” 1
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Penni McLean‐Conner (2025) studied this question.
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