Bank leadership in the digital age: Fostering meaningful employee experiences through transformation
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Implication
Qualitative analysis reveals leadership practices enhancing workforce engagement in Indonesian banks during digital transformation, indicating a need for emotional intelligence and co-creation.
Key Points
Digital transformation improves workforce engagement through targeted leadership practices, promoting psychological safety and innovation.
Key findings indicate 52% growth in mobile banking by 2025 reveals urgency in addressing financial literacy challenges.
Qualitative methodology involving interviews with 10 senior executives across Indonesian banks was utilized to derive leadership insights.
Transformational leadership strategies may enable a balance between compliance and innovation, guiding banks to success in a digital age.