What type of study is this?

This is a Mixed-Methods study (also classified as: Qualitative Study).

December 4, 2025Journal of Hospitality and Tourism Technology

Will I be replaced? The impact of job insecurity on frontline employees in the era of AI

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Job insecurity negatively impacts work well-being and engagement among frontline employees, leading to greater stress and disengagement.
Analyses across 401 frontline employees revealed that engagement mediates job insecurity's effects, influenced by growth need strength.
Qualitative study with 38 frontline employees provided insights on the symbolic meanings of service robots, affecting employee perceptions.
Findings highlight the complex dynamics between job resource perceptions, job insecurity, and the role of artificial intelligence in the workplace.

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Implication

Explanatory sequential mixed-study shows job insecurity affects work engagement in frontline employees, implying AI's role complicates perceptions of service robots.

Cite This Study

Cien Wu (2025) studied this question.

synapsesocial.com/papers/6930e8bdea1aef094cca32dd https://doi.org/10.1108/jhtt-08-2024-0481

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Implication

Explanatory sequential mixed-study shows job insecurity affects work engagement in frontline employees, implying AI's role complicates perceptions of service robots.

Will I be replaced? The impact of job insecurity on frontline employees in the era of AI

Key Points

Discussion

Implication

Cite This Study

Will I be replaced? The impact of job insecurity on frontline employees in the era of AI

Key Points

Discussion

Implication

Cite This Study

Also Consider

Also Consider