Solutions for Increased Adoption of Patient Portal Shared Access: A Human-Centered Design Approach Using the Double Diamond Model

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Quality improvement study improved shared access for older adults, suggesting enhanced digital health tools may foster engagement.

Adoption of patient portals improved with a focus on older adults and their care partners.
A quality improvement study showed enhanced awareness and usability of shared access features.
Human-centered design methods guided the development of solutions to tackle registration barriers.
Positive feedback on prototypes indicates a promising approach to digital health equity challenges.

Hurwitz et al. (2025) studied this question.

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