What question did this study set out to answer?

The study examines the impact of digital public services on individual well-being, considering inequalities and internet usage.

Computer World: Digital Public Services and Well-Being in Europe

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This analysis reveals that digital public services may lower life satisfaction, suggesting a need for more inclusive digital design.

The study examines the impact of digital public services on individual well-being, considering inequalities and internet usage.
Analysed data from 24 European countries across three years: 2018, 2020, and 2022.
Utilized the Digital Economy and Society Index to measure digital services.
Employed multi-level analysis to examine relationships between digital services and life satisfaction.
Higher levels of digital public services are linked to decreased well-being.
The trend is particularly evident among individuals with advanced digital skills.
Inequalities in age, gender, income, and education moderated the relationship between digital services and well-being.

Martinussen et al. (2025) studied this question.

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