The digital workplace and meeting accessibility: A qualitative study on listening effort in video meetings for employees with hearing loss

Background Hearing loss is a common workplace disability that presents communication challenges. While digital communication platforms can offer opportunities for flexibility and inclusion, they may also present barriers for individuals with hearing loss. More research is needed to understand how video meetings are experienced by these employees and how to create more inclusive and effective work environments. Objective This study aimed to explore the positive and negative aspects of video meetings for employees with hearing loss and identify strategies they use to enhance communication. Methods We conducted a qualitative study using an abductive approach to thematic analysis. Fourteen employees with hearing loss, aged 35 to 67 years, were interviewed. All participants used hearing aids except for one who had a cochlear implant. They were recruited through professional networks and audiology clinics. Results Listening effort emerged as the overarching theme, experienced as both physically and mentally demanding. Sub-themes included both positive and negative experiences, the effects on participation, and strategies for managing communication challenges. Participants emphasized the importance of high-quality audio, video, captioning, and structured turn-taking. Workplace support, technical solutions, and remote work opportunities were described as helpful in reducing listening effort and improving inclusion. Conclusions Employees with hearing loss report both benefits and challenges in video meetings. Based on participants’ experiences, workplace measures such as captioning, high-quality audio, and inclusive communication practices may support participation. Allowing remote work and structuring hybrid meetings with clear turn-taking rules may support well-being and participation. Future research should assess the effectiveness of these approaches.