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December 4, 2025Lodz Papers in Pragmatics

Impoliteness in online airline complaints: a Kuwaiti perspective on flight delays and cancellations

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Negative impoliteness was the most prevalent strategy at 50.80%, indicating a strong preference for direct expressions of dissatisfaction.
Qualitative and quantitative methods were employed to analyze complaints from 50 Kuwaiti passengers on online platforms.
Cultural norms in Kuwait significantly shape the use of impoliteness strategies, promoting assertiveness and accountability.
Findings highlight the balance between direct and indirect communication, suggesting areas for future research on demographic influences.

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Implication

Analysis of impoliteness strategies in online complaints about flight delays in Kuwait reveals cultural influences, suggesting assertiveness in communication.

Cite This Study

Alshammari et al. (2025) studied this question.

synapsesocial.com/papers/694025742d562116f28fdcfc https://doi.org/10.1515/lpp-2024-0043

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Implication

Analysis of impoliteness strategies in online complaints about flight delays in Kuwait reveals cultural influences, suggesting assertiveness in communication.

Impoliteness in online airline complaints: a Kuwaiti perspective on flight delays and cancellations

Key Points

Discussion

Implication

Cite This Study

Impoliteness in online airline complaints: a Kuwaiti perspective on flight delays and cancellations

Key Points

Discussion

Implication

Cite This Study

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