Management systems for cultural and creative organizations: A systematic literature review and design agenda

In recent years, technological advancements have driven innovation, modernization and organizational growth across the Cultural and Creative Industries (CCIs). Nonetheless, despite the acknowledged advantages of industry-tailored management systems, their deployment within CCIs has been scarcely investigated. Through a Systematic Literature Review (SLR) guided by the PRISMA protocol, this study (i) evaluates the current utilization of management systems within cultural and creative organizations (CCOs), (ii) identifies CCO-oriented system requirements and design approaches, and (iii) examines advanced technologies for system optimization. In total, this SLR reviewed twenty-three journal articles, published between 2014 and 2024, and ranging across multiple Cultural Domains (UNESCO Institute for Statistics, 2009). A preliminary Bibliometric Analysis was performed on five bibliometric indicators, which supplemented the Results and Analysis section, wherein the findings were synthesized into three primary dimensions - Systems and Functions, System Design, and Intelligent Optimization. The resultant insights prompted the construction of two conceptual frameworks: (i) a Research Trajectories framework, meant to inspire upcoming studies in this research field, and (ii) an innovative Design Agenda, which devises strategic recommendations for new, industry-tailored and CCO-oriented integrated management systems.