Improving patients’ satisfaction through service digitalization: a cross-sectional study based on the theory of psychological empowerment

Q: What type of study is this?

This is a Cross-Sectional Study study.

Shepo Shi; Qian-rui Qian; Qiuying Zheng

doi:10.1186/s12913-025-13641-5

November 24, 2025BMC Health Services ResearchOpen Access

Improving patients’ satisfaction through service digitalization: a cross-sectional study based on the theory of psychological empowerment

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Abstract

This study shows that digital transformation positively affects patient satisfaction through psychological empowerment and is moderated by technology readiness. By investigating the moderating role of technological readiness, this study fills the gap in the psychological empowerment mechanism in the relationship between digital transformation of healthcare services and patient satisfaction, and provides theoretical and practical guidance for hospital administrators to optimize digital services and health policy implementation.

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Cite This Study

Shi et al. (2025) studied this question.

synapsesocial.com/papers/69403b8e2d562116f290c4d5 https://doi.org/10.1186/s12913-025-13641-5

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Improving patients’ satisfaction through service digitalization: a cross-sectional study based on the theory of psychological empowerment

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Abstract

Discussion

Cite This Study

Improving patients’ satisfaction through service digitalization: a cross-sectional study based on the theory of psychological empowerment

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Abstract

Discussion

Cite This Study

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