Managing Conflict Case: The Difficult Consultant.

Key Points

• The aim is to explore effective conflict resolution strategies applicable to consultants.
• Case analysis of consultant interactions during the ABEM Certifying Exam
• Evaluation of communication techniques used in conflict scenarios
• Identification of successful conflict management strategies
• Highlighted the importance of communication in resolving consultant conflicts
• Demonstrated that effective conflict resolution improves exam performance
• Identified key strategies that consultants can apply in challenging situations