What question did this study set out to answer?

To describe Medicaid patients' experiences managing diabetes and hypertension using remote patient monitoring.

January 16, 2026Journal of Patient Experience0 citationsOpen Access

Examining a Remote Patient Monitoring Program with Medicaid Patients Managing Diabetes and Hypertension: A Qualitative Study

MDMatthew DalstromSaint Anthony College of Nursing SJSherri JordanRock Valley College CKColleen J. KleinSaint Anthony College of Nursing

Key Points

To describe Medicaid patients' experiences managing diabetes and hypertension using remote patient monitoring.
Conducted semi-structured longitudinal interviews with seventeen Medicaid participants.
Utilized thematic analysis to interpret interview data.
Identified three main themes related to patient experiences and challenges in disease management.
Patients reported positive experiences with remote patient monitoring.
RPM helped overcome challenges like unhealthy eating and infrequent monitoring of blood sugar and blood pressure.
Findings suggest RPM programs can effectively support diabetes and hypertension management.

Abstract

Consistent and effective self-management of Diabetes Mellitus (DM) and hypertension (HTN) remains a challenge for many patients, who face barriers such as limited healthcare access, poor diet, and insufficient exercise. Remote patient monitoring (RPM) allows patients with specific chronic conditions to monitor and report their healthcare data through a digital platform. However, there is limited research on Medicaid patients’ experiences using RPM. The purpose of this study was to describe patients’ experiences managing their DM and HTN using RPM. Semi-structured longitudinal interviews were conducted with seventeen participants enrolled in a RPM program. Thematic analysis of interviews revealed three main themes: program enrollment experiences, utilizing RPM, and factors impacting disease management. Patients reported that their overall experience utilizing RPM was positive, and RPM helped to overcome challenges such as unhealthy eating and infrequent monitoring of their blood sugars and/or blood pressures. Results suggest that RPM programs could be an effective strategy for supporting the management of DM and HTN. Limitations include small sample size and variability in Medicaid program design by states in U.S. Clinical Trials.gov NCT: NCT05555095 https://clinicaltrials.gov/study/NCT05555095

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