Explores how trust influences technology adoption in older adults, suggesting warmth and reassurance are key factors.
Older adults often meet new technologies through people they trust, not tutorials or manuals. First impressions are shaped through trusted relationships and the emotions that surround those introductions. Designing for adoption, then, means designing for warmth, trust, and reassurance—not just for usability.
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Kim et al. (2025) studied this question.
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