Employee Satisfaction, Crisis Resilience, and Corporate Innovation: Evidence from Employer Review Data in China

Employee satisfaction, as a critical form of organisational social capital, represents a significant interdisciplinary topic in management and finance. A key question is whether it can be transformed into sustainable innovation momentum for corporates amid extreme crisis shocks. This study examines Chinese A-share listed corporates, utilising large-scale anonymous employee evaluation data from the Chinese employer review platform ‘KanZhun.com’, to construct corporate-level employee satisfaction indicators. Through econometric modelling, it investigates the impact of employee satisfaction on corporate innovation output during major crises and its underlying mechanisms. Findings reveal that during crises, employee satisfaction significantly enhances overall corporate innovation levels, with a particularly pronounced effect on green innovation. Mechanism analysis indicates that high employee satisfaction primarily drives innovation, especially green innovation, through two channels. These channels include reducing internal governance costs and alleviating external financing constraints. Heterogeneity tests further reveal that this effect is particularly pronounced in high-tech industries, technology-intensive sectors, non-state-owned corporates, and corporates under strong external institutional constraints or with relatively weak innovation capabilities. This study expands the theoretical boundaries of employee satisfaction’s economic value from an innovation perspective. It further provides Chinese empirical evidence for corporates seeking to enhance innovation resilience in complex environments via employee feedback and quality labour relations.