Accessing Patient Portals: Some Patients Want a Helping Hand

Erik Herbert; Mechelle Sanders; Jack McKeown; Anjali Blow; Naomi Booker; Amaya Sanders; Sandy Wang; Kevin Fiscella

doi:10.3122/jabfm.2025.250132r1

January 30, 2026The Journal of the American Board of Family MedicineOpen Access

Accessing Patient Portals: Some Patients Want a Helping Hand

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Key Points

The aim is to identify disparities in access to patient portals and understand patient support needs.
Evaluation of patient awareness regarding portal benefits
Assessment of clinician discussions about portal use
Analysis of patient training preferences on digital platforms
Significant disparities in access to patient portals noted in safety net practices.
Limited access to digital technology affects usage rates.
Many patients expressed a desire for individual training on using patient portals.

Implication

Survey evaluates disparities in patient portal access, revealing support needs among patients, suggesting improved engagement strategies.

Abstract

Significant disparities in patient portal access exist in safety net practices. In addition to limited access to digital technology, lack of awareness of portal benefits and lack of clinician discussion and assistance likely contribute to inequities. Many patients desire individual portal training.

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Cite This Study

Herbert et al. (2026) studied this question.

synapsesocial.com/papers/6980feb9c1c9540dea81119d https://doi.org/10.3122/jabfm.2025.250132r1

View Full Paper

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Accessing Patient Portals: Some Patients Want a Helping Hand

Key Points

Implication

Abstract

Discussion

Cite This Study

Accessing Patient Portals: Some Patients Want a Helping Hand

Key Points

Implication

Abstract

Discussion

Cite This Study

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