Purpose The purpose of this study the efficiency and productivity of human resources are associated with job satisfaction for health professionals. A theoretical model was developed considering the influence of professional competence, emotional intelligence, productivity and engagement on job satisfaction. Design/methodology/approach To implement the study, a quantitative survey was carried out, through the application of a survey, obtaining 198 valid cases. Findings As a result, four hypotheses of the five hypotheses tested were confirmed. Emotional intelligence positively and significantly influences professional competence and engagement and engagement, which positively and significantly influences productivity and job satisfaction in a health service environment. Practical implications From the evidenced results, it is possible to develop organizational strategies around the company’s human capital, with the objective of raising positive results and making the provision of health services more competitive in relation to the market in which it is inserted. Originality/value This study provided a broader understanding of the determinant constructs of job satisfaction and a better understanding of the impact they have on the service sector, specifically health.
Spader et al. (Tue,) studied this question.