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February 9, 2026Open Access

Comparative Analysis of Service Quality and Customer Satisfaction in Libyan Telecommunications

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Authors

DADuaa S. A. AwadhHEHaneen J. ElburkiMAMohammed M. Algmati

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Overview

Comparative analysis evaluates service quality and customer satisfaction in Libyan telecommunications, suggesting improvements for better engagement.

Key Points

  • The research aims to analyze the service quality perceptions and customer satisfaction levels between two telecommunications companies in Libya.
  • Sample of 302 participants with demographic data analysis.
  • Comparison of service quality perceptions of Al-madar and Al-fewhat.
  • Assessment of customer satisfaction related to service quality dimensions.
  • Al-madar shows better performance in service quality across all dimensions compared to Al-fewhat.
  • Al-madar customers express high satisfaction with reliability and staff responsiveness.
  • Al-fewhat struggles with attracting and retaining new customers.

Cite This Study

Awadh et al. (2026) studied this question.

synapsesocial.com/papers/69897a35f0ec2af6756e884bhttps://doi.org/10.5281/zenodo.18515446
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