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September 17, 2025International Journal of AtharvaOpen Access

Service Delivery and Customer Satisfaction in the Telecom Sector of Kathmandu

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Authors

SKSushant KCSUS. P. UPADHYAYASNSujina Neupane

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Overview

Quantitative analysis finds strong links between service delivery, pricing strategies, and customer satisfaction in telecom.

Key Points

  • Significant correlations exist between customer satisfaction and service delivery factors in telecom.
  • Pricing strategies showed a positive correlation (r = 0.573, p<0.01) with customer satisfaction levels.
  • Product/service quality demonstrated the strongest relationship with customer satisfaction (r = 0.677, p<0.01).
  • Telecom providers should focus on improving service quality and pricing strategies to enhance customer satisfaction.

Cite This Study

KC et al. (2025) studied this question.

synapsesocial.com/papers/68d45e4e31b076d99fa5e572https://doi.org/10.3126/ija.v3i3.84452
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Also Consider

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  1. 1Application of SERVQUAL Model to Gauge Relationship between Service Commitment, Trust, and Price Fairness to Customers Loyalty: Empirical Evidence of Telecommunication Users in Nepal2024
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  3. 3Switch or Stay: Unraveling the Loyalty Puzzle in Nepal’s Telecom Industry2025
  4. 4Drivers of Service Quality and Customer Satisfaction in Kathmandu Valley2024
  5. 5Determinants of customer satisfaction in Nepalese banking sector2024 · 1 citations