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August 6, 2025Nepalese Journal of Business.

The Consumer Satisfaction of Internet Service Providers in Kathmandu Valley

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Authors

APAmbika Paudel

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Overview

Survey examines customer satisfaction in Kathmandu Valley, showing internet speed and support impact satisfaction positively, while pricing affects it negatively.

Key Points

  • MAIN FINDING: Internet speed significantly improves customer satisfaction among users of service providers in Kathmandu Valley.
  • KEY EVIDENCE: Analysis reveals that technical support and brand image also enhance customer satisfaction levels.
  • APPROACH: The study used a structured questionnaire and analyzed 121 responses to assess various influencing factors.
  • SIGNIFICANCE: Understanding these factors helps internet service providers improve their offerings and customer satisfaction metrics.

Cite This Study

Ambika Paudel (2025) studied this question.

synapsesocial.com/papers/689522009f4f1c896c428fb2https://doi.org/10.3126/njb.v12i1.80369
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Also Consider

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  1. 1Service Delivery and Customer Satisfaction in the Telecom Sector of Kathmandu2025
  2. 2Drivers of Service Quality and Customer Satisfaction in Kathmandu Valley2024
  3. 3Factors Influencing Adoption of Internet Banking in Kathmandu Valley2024
  4. 4Effect of Social Media on Purchasing Habits of Consumers in Kathmandu Valley2024
  5. 5Service Quality Variables and Customer Satisfaction at A Nepalese Commercial Bank2024 · 3 citations