A Non-electronic Social Network Analysis to Business Process Improvement with Focus on Stakeholders: A case study

Social network analysis is a set of techniques for analyzing social systems. This method can be used to identify networks and participants in them. The main purpose of the research is to use non-electronic social networks in order to improve business processes by focusing on the stakeholders. Present research has been done with the aim of mapping the network of the the research unit boards from a University in Iran with regard to the six work processes of this unit and the recognition of social relations and the display of relations in the form of a network graph using the approach of social network analysis. In this paper, data was collected using the interview method and primary data was collected by interviewing 10 boards of the university's research unit regarding the work activities assigned to each board and his work relationships with other boards. By examining the primary data, these processes were considered to extract the steps of each process and the working procedures in each process.