Quantitative analysis uncovers that operational efficiency does not universally mediate capabilities in emerging economies, suggesting nuanced strategies.
Key Points
This study aims to investigate the mediating role of operational efficiency in supply chain performance in Pakistani SMEs.
Conducted a quantitative, cross-sectional survey of 400 Pakistani SMEs.
Applied partial least squares structural equation modeling to analyze data.
Adapted established scales for contextual relevance.
Operational efficiency does not universally mediate performance across all supply chain capabilities.
It mediates relationships between supplier and internal integration and performance.
Operational efficiency does not significantly mediate supply chain agility and adaptability.
Customer integration enhances operational efficiency but not overall performance.