Abstract; Population administration services are very important basic needs, especially for people affected by disasters and often lose important documents. In emergency conditions, a service system that is fast, adaptive, and able to reach affected residents directly is needed. The Hatiku Ambassador innovation is a strategic step taken by the Sidoarjo Disdukcapil to ensure the fulfilment of population administration rights in a timely and direct manner in disaster-affected locations. This study aims to analyse the role of the Hatiku Ambassador innovation in optimising the post-disaster population administration service response and identify the supporting and inhibiting factors for its implementation in Sidoarjo Regency. The method used is descriptive qualitative with data collection techniques through interviews and documentation. Informants in this study included the Head of the Data Utilisation and Service Innovation Division, the Hatiku Ambassador team, the IT Section, SIAK operators, and service users. The results showed that this innovation was able to accelerate the process of issuing lost or damaged population documents within 1-2 days, and improve service access for affected residents. Successful implementation is supported by leadership commitment, human resources and infrastructure, community participation, and cross-agency collaboration. The main obstacles include budget constraints, logistics, and difficult-to-reach terrain.
Ratnawati et al. (Thu,) studied this question.