What does this research mean for the field?

The rollout of Epic’s hospital records portal by NHS trusts causes significant frustration among doctors and panic among patients due to poor integration and low user literacy. Novelty: ClaimNovelty.INCREMENTAL. Consensus alignment: ConsensusAlignment.CHALLENGES_CONSENSUS.

What question did this study set out to answer?

To examine the impact of the MyChart hospital records app on user experience and integration with the NHS system.

February 21, 2026BMJ1 citations

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MyChart: doctors are left frustrated and patients panic as NHS trusts roll out hospital records app

SHSally HowardTransnational Press London

Key Points

To examine the impact of the MyChart hospital records app on user experience and integration with the NHS system.
Analysis of user feedback on the MyChart portal
Evaluation of integration with NHS App
Assessment of user literacy levels
Users report that the app creates as many problems as it resolves
Poor integration with existing NHS systems hinders usability
Low user literacy contributes to frustration among patients

Abstract

US tech giant Epic’s hospital records portal has been rolled out by NHS trusts in England. But amid poor integration with the NHS App and low user literacy, users say it causes as many problems as it solves. Sally Howard reports

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MyChart: doctors are left frustrated and patients panic as NHS trusts roll out hospital records app

Key Points

Abstract

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