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Dialogue explores AI's impact on public trust and the role of technology companies in shaping perceptions.
In this dialogue, Professor Terry Flew first explains the real-world changes and theoretical underpinnings that have prompted his Australian Research Council (ARC) Laureate Fellowship to study media and public trust. Based on the concept of mediated trust, he reveals the relationship between trust, power and communication technologies. Professor Flew then elaborates on how artificial intelligence (AI) affects trust in human–machine and interpersonal relationships, and how governments and technology companies shape public trust in AI in a complex geopolitical environment. Finally, Flew explores ways to foster public trust and encourages communication research to actively embrace changes in technology and society.
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Flew et al. (2026) studied this question.
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