Occupational Impacts of Teleworking Through the Eyes of the Management

Abstract: Introduction: The opinion of managers regarding their experience with teleworking is equally important as that of the employees, though most research on this concept has focused more on employees than employers. This study investigates the effects of teleworking on the workplace during the COVID-19 pandemic lockdown from the viewpoint of managers and employers. Aim: The study explores how management felt about the benefits, challenges, and preparedness for teleworking during the pandemic. Methods: We conducted in-depth interviews using an interpretative descriptive research approach to gather insights from managers and employers regarding their experiences with teleworking. Results: The primary findings show that, although teleworking positively influenced performance and productivity, there were significant drawbacks, particularly concerning work-life balance and effective supervision. The study also reveals that, despite many businesses being digitally equipped, the abrupt transition to teleworking proved challenging. Over time, most businesses adapted, with some adopting a hybrid work model. Discussion/conclusion: Job performance was seen as a benefit, favoring management, while work-life balance, often viewed as a benefit for employees, emerged as a key drawback, showing management’s concern for well-being. In addition, the study suggested that monitoring and supervision were significant challenges for managers, especially during the early part of the transition period. Our study emphasizes the need for further research, especially longitudinal studies, to better understand the long-term effects of teleworking.