Background Healthcare settings are becoming increasingly multicultural. As a result, cultural factors play a bigger role in patient care. This raises an important question: are health professionals prepared to handle these situations and provide high-quality care?. To answer this, we need to identify the strategies professionals use when caring for culturally diverse patients. We must also determine whether these strategies work, whether they come from training or experience, and how they affect the work environment. The goal of this research protocol is to improve patient safety through culturally competent and culturally congruent care. It focuses on a multicultural hospital located on the border between Spain (Europe) and Morocco (Africa). The project will create a care protocol, a methodology, and a training program based on the organization’s best practices, their experience, and the cultural knowledge of the population usually attended and their feedback. Methods The Participatory Action Research (PAR) methodology seems to fit well with the purpose and in the context selected. It will take place in several stages: approach and sensitization, induction, interaction, implementation, and systematization. An estimated sample of 20 healthcare professionals from the regional hospital in Melilla will be invited to participate, though the final number will depend on the saturation of the sample. The analysis will be carried out following Taylor and Bogdan’s criteria. The use of this methodology is intended to have an impact on the participating professionals, since they are part of the process, with their ideas contributing to the elaboration of the results and being complemented with multicultural patients’ views. The duration of the research protocol is estimated between 24–26 months. Approval has already been obtained from the ethics committee. Discussion After carrying out all the stages of this research protocol, the next step consists of transferring the evidence and best practices produced into a framework with manuals and protocols that will also be useful in the specific context and will illuminate the type of training recommended for the workforce in such a context.
Al-lal et al. (Fri,) studied this question.