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February 22, 2026Business Strategy and the Environment

From Greenwashing to Circularity: The Strategic Role of Marketing and Digital Technologies in Sustainable Tourism

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Authors

VBVerónica BaenaJCJulio Cerviño

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Overview

This qualitative case study examines how marketing and digital technologies enhance sustainability in tourism, indicating actionable insights for other destinations.

Key Points

  • This paper investigates how marketing and digital technologies transition tourism towards a circular economy by enhancing sustainability.
  • Qualitative case study approach
  • Content analysis of digital marketing strategies
  • 25 semi-structured interviews with executives and international tourists
  • Blockchain verification reduces instances of greenwashing in tourism
  • Artificial intelligence tailors travel experiences to align with sustainability
  • Digital platforms like España Accesible boost inclusivity for tourists

Cite This Study

Baena et al. (2026) studied this question.

synapsesocial.com/papers/699a9e0e482488d673cd4730https://doi.org/10.1002/bse.70677
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